Refund policy

Returns

We accept returns within 14 days of delivery, provided the item is unused, unopened, and in its original packaging.

To be eligible for a return:

  • Items must be in new, unused condition

  • Items must include original packaging

  • Proof of purchase is required

Non-returnable items include:

  • Opened or used beauty/cosmetic products

  • Sale or clearance items

  • Gift cards

  • Items marked as final sale

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Processing time may take 5–10 business days, depending on your bank or payment provider

Original shipping fees are non-refundable, unless the return is due to an error on our part.

Exchanges

We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, please contact us at [your support email] within [X] days of receiving your order.

Damaged or Incorrect Orders

If your item arrives damaged, defective, or incorrect, please email us within [48–72 hours] of delivery with:

  • Your order number

  • Photos of the item and packaging

We will work with you to resolve the issue as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs, unless the return is due to our error.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

International Orders

International orders may be subject to customs fees and are not guaranteed to be returnable. Shipping costs and duties are non-refundable.